Return & Refund

We sell natural amethyst—stones that form over millions of years inside volcanic rock. No two are identical, and minor natural variations in color, texture, and inclusions are a feature, not a flaw. We photograph every piece individually, so what you see is what you receive.

That said, if something isn’t right, we make it straightforward to fix.

Return Policy

Window

You have 30 days from the date of delivery to initiate a return.

Eligible items

• Unused, undamaged products in their original condition
• Products that were misrepresented in our listing
• Items received in a condition significantly different from what was shown

Non-eligible items

• Items showing signs of use, wear, or handling beyond initial inspection
• Products damaged after delivery due to improper care (e.g., direct sunlight causing UV fading—see our care guide)
• Items returned outside the 30-day window without prior approval

Natural color variation, minor inclusions, and slight size differences within ±5mm of listed dimensions are not grounds for return. These are characteristics of genuine natural stone, disclosed in our product listings.

Return shipping

Change of mind / preference: return shipping is at the buyer’s expense. We recommend a tracked service — we’re not responsible for returns lost in transit without tracking.

Quality issue / wrong item sent: we cover return shipping. Contact us first and we’ll arrange it.

Crystal and geode items — large pieces

If you received a large crystal or geode and need to return it, please contact us before arranging anything. Due to the weight and fragility of large specimens, we handle these on a case-by-case basis to find the safest and most practical solution. We’ll work something out.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with:

• Your order number
• A clear photo of the item and, if applicable, the packaging
• A brief description of the issue

We’ll arrange a replacement or full refund — your choice. For damaged items, you do not need to ship anything back.

Email: service@buyamethystcrystal.com

Refund Processing

Once we confirm the return has been received and inspected (or approve a no-return refund for damaged items), we process the refund within 2 business days.

Depending on your payment method:

• Credit card: 5–10 business days to appear on your statement
• PayPal: typically 3–5 business days

We’ll email you when the refund is issued. If it hasn’t appeared after 10 business days, check with your bank before contacting us—processing times are set by your card issuer, not by us.

Order Cancellation

You can cancel your order within 12 hours of placing it, as long as it hasn’t been processed for shipping. After 12 hours, we can’t guarantee the order hasn’t already been prepared.

To cancel: email service@buyamethystcrystal.com with your order number and the subject line “Cancel Order.” We’ll confirm if cancellation is still possible.

Once an order has shipped, it can no longer be cancelled. You’re welcome to return it after delivery under the standard return policy.

Quality Guarantee

Every piece we sell is 100% natural amethyst. We don’t sell dyed, heat-treated, or synthetic material. Our jewelry is made with 925 sterling silver — no brass, no copper base.

If within 30 days of delivery you believe your piece doesn’t match what was described (not just what you hoped for — what was actually stated in the listing), contact us. We’ll review it and make it right.

This guarantee doesn’t cover:

• Natural color variation between specimens (expected and disclosed)
• Tarnishing of sterling silver over time (normal — see our care guide)
• UV color fading caused by direct sunlight exposure after delivery
• Physical damage caused after delivery